At Thunder Mobility, we value your satisfaction and aim to provide a smooth shipping experience. Please take a moment to review our updated Shipping Policy for a clear understanding of our procedures:
Rush Orders:
If you require a rush order, kindly email us at info@thunder-mobility.com before processing your order. In case you have already placed the order and wish to expedite it, please contact us immediately with your order number. We will make every effort to accommodate your request. If expedited shipping is not feasible, we will cancel the order and issue a refund.
Free Shipping:
We offer free standard shipping on orders over 3500 AED within the UAE. Please note that if you apply a discount coupon code to your order, the order total must be greater than 1000 AED, AFTER the discount has been applied, to qualify for free shipping.
Shipping & Delivery Time:
Most orders are processed within 1-2 business days. However, certain products may have a processing time of 3-7 business days before they are shipped to you. The transit time will vary based on your zip code and product availability.
Shipping Restrictions:
We do not ship to PO boxes. Our shipping services are currently available only within the UAE. We do not offer international shipping at this time.
Order Pickup:
You have the option to pick up your order from our warehouse. Simply indicate your preference during the checkout process, and we will provide you with the necessary details for order pickup.
Shipping Costs:
During the checkout process, your shipping costs will be calculated and presented for your review. Please ensure to review this information before finalizing your order.
Returns:
If you have any questions regarding returns, please refer to our comprehensive Return Policy available at https://thunder-mobility.com/en/return-policy. It provides detailed information on our return procedures and eligibility criteria.
Contacting Us:
For any inquiries related to your order, please reach out to us via email at info@thunder-mobility.com. When contacting us, kindly include your order number in the subject line to facilitate a prompt response. To assist us in addressing your query effectively, provide as much relevant information as possible.
We strive to provide exceptional customer service, and our team will make every effort to assist you promptly and efficiently. Thank you for choosing Thunder Mobility as your preferred provider of mobility products.